Frequently Asked Questions
Everything you need to know about bringing 'To You From Steph' home decor into your space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made or personalized pieces are final sale.
Do you offer international shipping?
Currently, To You From Steph ships within the United States and Canada. We are working on expanding our reach to more international destinations soon.
How do I care for my handmade home products?
Each item comes with a specific care card. Generally, we recommend gentle dusting for decorative pieces and spot cleaning for textiles to maintain their quality and longevity.
Are the materials used eco-friendly and sustainable?
We prioritize ethically sourced and sustainable materials wherever possible. Many of our products are handcrafted using natural fibers and reclaimed materials.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact us at [email protected] within 48 hours of delivery with photos of the damage for a replacement or refund.